A pioneering joint venture between two industry leaders- a global energy corporation with deep experience of high quality fuel and the strength of infrastructure lent by a logistics and supply chain giant from South East Asia was aiming to transform the fuel retail industry by delivering high-quality fuels, advanced lubricants, and superior customer convenience by setting new benchmarks in energy solutions and driving growth in emerging markets. In their new avatar as a fuel retail chain, they had built out a strong logistics network and were looking for advanced retail innovations with a focus on efficiency, reliability, and sustainability.
As a leading fuel retail chain across 60+ filling stations in the region, they were faced with a significant operational challenge , their invoice generation process was inefficient, error-prone, and manually intensive. The company needed a streamlined solution that could:
EffiaSoft was commissioned to build out a futuristic tech solution that would not only solve for these operational challenges but reimagine how the frontend used by thousands of frontline agents smoothly integrates with the FCC and ERP systems at the backend.
Leveraging our proprietary JB product and in-house framework, we developed a cloud-based billing solution tailored to the client’s needs. This cutting-edge platform enabled:
Seamless FCC Integration
Automated retrieval of fuel transactions, with configurable dispenser settings
Automated Shift Reconciliation
End-of-shift sales summaries generated automatically for transparency and accuracy
Intelligent Discount Engine
Real-time application of diverse promotions without manual input
ERP Synchronization
Real-time posting of sales data for streamlined financial reporting
This was delivered through a solution that is a mobile app with a centralised back office web portal.
Unlike existing solutions, this platform uniquely enabled capturing detailed customer detail and vehicle info capturing allowing one to many linkages.
A first-of-its-kind multi-system integration, ensuring seamless data flow between FCC, billing, and ERP systems.
QR code-based discount vouchers auto-generated at the time of invoicing, enhancing customer engagement and loyalty.
Built with an intuitive interface, the solution enabled automatic data capture, single-click reconciliation and real-time tracking from anywhere!
The transformation resulted in measurable efficiency gains, including:
Despite frequent scope changes, EffiaSoft successfully delivered the first phase of the project within nine months, maintaining agility while ensuring high-quality outcomes. The deployment, handled by our partner, ensured smooth roll-out across all locations with minimal disruption.
Working on this project was a deeply rewarding experience. It challenged us in ways that were different from our usual engagements pushing the boundaries of innovation and teamwork. The client’s expectations were high, with tight timelines and evolving requirements, but our team met every challenge head-on. Through creative problem solving, agility, and sheer dedication, we didn’t just deliver, we exceeded expectations. I’m incredibly proud of what we achieved together.
Bhaskar Bhattacharya
Project Manager
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